Cancellation
You can only cancel your order when the order is still in processing status. Only cancellation request made by the means of submitting a ticket through live chat, call, and email will be acknowledged. We do not acknowledge any cancellation requests by other means, in any event that the goods are packed or dispatched, you may still cancel the order due to change of mind; however an administration fee of 15GBP and a return shipping fee will be liable to you and be deducted from your refund. Upon receiving the goods, you may still cancel the order in accordance with our 14 day return policy.
Duplicated order
In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.
Fraudulent Order
We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.
Security Check
As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm the genuinity of your order. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.
Return Policy
14 Days Return Policy
You can exercise the right to return an order at your cost and opt for refund within 14 day after day of receipt of the goods provided that such request is submitted to us by ticket within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. Your order(s) is/are eligible to a refund less an administration fee of 15GBP subject to below conditions:
* Goods are purchased from our website. (wwwprimroseuksystems.co.uk)
* A request for refund notification is submitted to by a ticket and received by us within 14 days upon you receiving of the goods.
* Goods are returned with a copy of your receipt/invoice.
* Goods are returned with a copy of your return authorisation number and form (along with the receipt/invoice)
* Goods are in brand new and undamaged condition* (with all original packaging including all accessories and other material(s)).
* Goods must be returned to our specified address within 14 days after we acknowledge your request.
Return of Faulty Item
You may return the goods to us if you find it faulty due to manufacturer fault, provided that the request is made within 14 days upon you receiving of the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):
Goods are purchased from our website (www.primroseuksystems.co.uk)
* A request for return notification is submitted by RMA ticket and received by us within 14 days upon you receiving of the goods.
* Goods are returned with a copy of your receipt/invoice.
* Goods are in brand new condition (with all original packaging including all accessories and other material(s)).
* Goods must be returned to our specified address within 14 days after we acknowledge your request.
* Goods returned are confirmed to be faulty after our inspection.
After we acknowledge and confirm your return request, we are able to arrange a courier to pick up the goods from the delivery address of your order (unless otherwise specified) and have them returned to us, with an additional pick up fee deducted from your refund.